Policy - Inchoo Bijoux

Shipping & Policies

Welcome

You can find more informations about FAQs on our website:
https://inchoobijoux.com/post/248131033291/faq-about-us-shipping-care-and

Information about Ring Sizing:
https://inchoobijoux.com/post/401641761252/ring-size-measurement

Our Mission

Inchoo Bijoux aims to empower people of every color, sexual identity, size and origin and inspire them to love themselves, no matter how they choose to present themselves. Because there is beauty in diversity and power in owning what makes one stand out, we welcome the wicked, the abnormal, the weird and the extravagant.
The Inchoo Tribe is not scared to be creative, spooky, weird or glittery; they are strong, brave and powerful, and help others around them to embrace every aspect of who they are. They are authentic, they are unique… they are you, with an edge.

We aim to give the best customer service and deliver the most fabulous witchy jewels!

Payments

The item will be shipped after reception of the payment. If in exeption cases, i don't have the materials needed to make your selected piece, i will let you know, and shipping delais may be revised. If you must cancel your purchase, please let me know within the first 24 hours of your purchase, with no annulation fees. Please feel free to ask any question !

Shipping

HOLIDAY SHIPPING GUIDE
All packages sent before these dates should arrive in time.

CANADA
Regular: December 12th
Xpress: December 20th
Priority: December 21st

US
Regular: December 10th
Xpress: December 14th

INTERNATIONAL
Regular: December 3rd
Xpress: December 7th

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All shipping will be sent on Thursdays unless you make a special recommendation, and need a speeded reception! let me know so i'll adjust in consequence.
Please note the shipping delays from Canada:

North America: 2-14 business days
Europe: 6-21 business days
Australia, New Zealand and Oceania: 8-12 business days
Asia Pacific: 8-12 business days
Latin America and the Caribbean: 6-12 business days
North Africa and the Middle East: 8-12 business days
Sub-Saharan Africa: 8-12 business days

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

If you receive a broken or damaged jewelry from shipping, please let me know quickly so we can work a solution. Pictures may be asked. If you have any problem with your purchase, let me know and we will ajust ourselves.

Additional

If you need many copies of the same article, please let me know, it will be a pleasure for me to "manufacture" (haha) more ! I also take custom requests ajusting the prices to what you want.

Frequently Asked Questions

Do you take Custom Orders?

Gladly ! You can find more information about Custom Orders here : https://inchoobijoux.com/post/248131033291/faq-about-us-shipping-care-and

Don't be shy to message us!

Custom and personalized orders

Absolutly!
Don't be shy to message us for anything that you'd like to make unique!
You can also find more information by visiting our FAQs : https://inchoobijoux.com/post/248131033291/faq-about-us-shipping-care-and

Sizing details

For ring sizing details visit our blog post :
https://inchoobijoux.com/post/401641761252/ring-size-measurement

For other sizing details : https://inchoobijoux.com/post/248131033291/faq-about-us-shipping-care-and

We are always glad to make jewels that fit you perfectly! Don't be shy to message us if you are between 2 sizes, or for any other reason!
xx

Care instructions

Hi !
You can find all informations regarding Sterling Silver, Gold and Gemstone Jewelry right here : https://inchoobijoux.com/post/248131033291/faq-about-us-shipping-care-and

Don't be shy to message us for any question!
xx
thanks sooo much !

Gift wrapping and packaging

Hi !
All our packages come ready to gift! Don't even worry about it! If it wasn't meant to offer, it will arrive like a gift adressed to you!
If you'd like a special message added to the parcel, please let us know as you check out, so we can add it to our lovely cards with wonderful drawings by Miss Emiwan!
You can find more details of our Shipping and packaging right here : https://inchoobijoux.com/post/248131033291/faq-about-us-shipping-care-and

Wholesale availability

We would love to partner with you to represent Inchoo Bijoux in your Shop! Please contact us for our Whole Sale conditions and pricings PDF!
You can also reach us for Press Inquiries! Don't be a stranger, we love to collaborate!
xx