FAQ – Questions about us, shipping details, custom orders, returns, our products, product care, workshop rentals and wholesale availability.    

About us

You can find more details about us here. If you have specific questions or are searching for specific informations about us, feel free to ask.

Shipping details, Return and Exchanges 

You can find all shipping, returns and exchanges policies here.   

Current production times: 3-5 days Approximate business days before your order ships, does not include transit time.  Last updated October 2018   

If requested, i can send items by express postage services, you can find the express shipping options in the Add-on Section. 

If you must cancel your purchase, please let me know within the first 24 hours of your purchase, with no annulation fees. 

Free Shipping is valid for ready to ship items, included in custom orders.  ​   

We gladly accept returns and exchanges Just contact me within: 14 days of delivery Ship items back to me within: 21 days of delivery ​ 

But please contact me if you have any problems with your order. 

The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:   

  • Custom or personalized orders 
  • Perishable products (like food or flowers) 
  • Digital downloads 
  • Intimate items (for health/hygiene reasons) 

Conditions of return  

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.     

 

Estimated shipping times  

North America: 3-20 business days  

Europe: 3-30 business days  

Australia, New Zealand and Oceania: 3-5 weeks 

Asia Pacific: 3-4 weeks 

Latin America and the Caribbean: 3-4 weeks  

North Africa and the Middle East: 3-4 weeks ​   

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. I cannot be held responsible for items stuck at customes and delayed by postal services.​   

Holiday Shipping Guide 2018   

Make sure you receive your package in time by ordering before these dates:  

CANADA 

Regular: December 12th 

Xpress: December 20th 

Priority: December 21st   

US Regular: December 10th 

Xpress: December 14th   

INTERNATIONAL 

Regular: December 3rd 

Xpress: December 7th     

Custom Orders and Personalization   

Custom orders are our everyday work, so you are warmly welcomed to join our process. Custom orders usually start from rough sketch, then we discuss everything and begin to create after we receive a deposit. Deposit is usually about 50% from the full price. You can find more details and information here.

Sizing Details Rings, Bracelets, Necklaces, Body Chains and Septums

Ring Sizing Details 

Bracelet Sizing Details (To come)

Necklace Sizing Details (To come)

Body Chains Sizing Details (To come)

Septum Sizing Details (To come)

Product details: Metals and Gemstones 

If you have questions regarding our products, metals used, plating process and gemstones, you can find answers here.   

Workshop rentals We are thrilled to have other artists share our workshop! You can find all details here.     

Wholesale availability We would love to make wholesale items for local and international shops. Please feel free to email us to get the Wholesale Chart and Conditions PDFs. (More information to come)

Thanks so much for visiting our shop! We are truly grateful to have your trust! 

It is our pleasure to create jewels for you! 

xx

Astrid

Last updated october 2018