Production time and Transit
All our jewels are made and shipped from our Montreal Workshop.

Production time:

Please allow us 2 to 8 business days for us to make your jewel and prepare it for shipping.

Transit:
*USA: 4 to 14 business days – (Priority Mail: 24h to 48h)
*International: 6 to 21 business days – (Priority Mail: 4 to 6 Days)
*Canada: 2 to 14 Business days – (Express Postage: 24h to 48h)

Express postage services can be purchased at checkoutMore details can be found in our Shipping Policies section at the bottom left of this page.

If you are not 100% happy with your jewelry, you are welcome to contact us within 14 days of delivery to request a return or exchange.
Please email us at inchoobijoux@hotmail.com and we will guide you through the process.

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective,
We can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
More information can be found in the Returns and exchanges section in the bottom left of the page.

Custom Orders and Personalization

We adore custom orders! You are warmly welcomed to join our process. Custom orders usually start from rough sketch, then we discuss everything and begin to create after we receive a deposit. You can reach us via our Messenger or via Email to start the process together! Please note that customs orders are not exchangeable or refundable.You can find more details about custom orders in the F.A.Q. section at the bottom left of this page.