Primary Color Selection
Choosing Silver: The jewel is in Sterling Silver, areas might be oxidized to add depth.
Choosing Black: The Jewel is Sterling Silver and Black Plated over it.
Choosing Gold: The Jewel is in Sterling Silver and Yellow Gold Plated over it
Choosing Rose Gold: The Jewel is in Sterling Silver and Rose Gold Plated over it

Plating
By choosing the plated option, we will Flash Electroplate your chosen Inchoo jewel. Electroplating is a thin coat of gold or rhodium that is zapped onto Sterling Silver using an electrical current. Plated jewelry is fragile, the gold and rhodium plating will disappear over time because of wear and tear. Keep in mind that rings with plating will wear off faster than earrings or pendants. If you are looking for a gold or rose gold colored jewel that won’t change overtime, we suggest investing in a massive gold jewel. All Inchoo jewels can be made in massive 10K, 14K and 18K Gold.

Production time and Transit
All our jewels are made and shipped from our Montreal Workshop.

Production time:

Please allow us 2 to 8 business days for us to make your jewel and prepare it for shipping.

Transit:
*USA: 4 to 14 business days – (Priority Mail: 24h to 48h)
*International: 6 to 21 business days – (Priority Mail: 4 to 6 Days)
*Canada: 2 to 14 Business days – (Express Postage: 24h to 48h)

Express postage services can be purchased at checkoutMore details can be found in our Shipping Policies section at the bottom left of this page.

If you are not 100% happy with your jewelry, you are welcome to contact us within 14 days of delivery to request a return or exchange.
Please email us at inchoobijoux@hotmail.com and we will guide you through the process.

The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective,
We can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
More information can be found in the Returns and exchanges section in the bottom left of the page.

Custom Orders and Personalization

We adore custom orders! You are warmly welcomed to join our process. Custom orders usually start from rough sketch, then we discuss everything and begin to create after we receive a deposit. You can reach us via our Messenger or via Email to start the process together! Please note that customs orders are not exchangeable or refundable.You can find more details about custom orders in the F.A.Q. section at the bottom left of this page.