FAQ – Questions about us, shipping details, custom orders, returns, our products, product care, workshop rentals and wholesale availability.
About us
You can find more details about us here. If you have specific questions or are searching for specific information about us, feel free to ask.
Shipping details, Return and Exchanges
You can find all shipping, returns and exchanges policies here.
Current production times: 3-5 days Approximate business days before your order ships, does not include transit time. Last updated October 2018
If requested, i can send items by express postage services, you can find the express shipping options in the Add-on Section.
If you must cancel your purchase, please let me know within the first 24 hours of your purchase, with no cancellation fees.
Free Shipping is valid for ready to ship items, included in custom orders.
We gladly accept returns and exchanges Just contact me within: 14 days of delivery Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Estimated shipping times
North America: 3-20 business days
Europe: 3-30 business days
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-4 weeks
Latin America and the Caribbean: 3-4 weeks
North Africa and the Middle East: 3-4 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. I cannot be held responsible for items stuck at customs and delayed by postal services.
Holiday Shipping Guide
Our Holiday Shipping guide is released every november, every year to make it easier for all to adjust.
Custom Orders and Personalization
Custom orders are our everyday work, so you are warmly welcomed to join our process. Custom orders usually start from rough sketch, then we discuss everything and begin to create after we receive a deposit. Deposit is usually about 50% from the full price. You can find more details and information here.
Sizing Details Rings, Bracelets, Necklaces, Body Chains and Septums
Bracelet Sizing Details (To come)
Necklace Sizing Details (To come)
Body Chains Sizing Details (To come)
Septum Sizing Details (To come)
Product details: Metals and Gemstones
If you have questions regarding our products, metals used, plating process and gemstones, you can find answers here.
Workshop rentals We are thrilled to have other artists share our workshop! You can find all details here.
Wholesale availability We would love to make wholesale items for local and international shops. Please feel free to email us to get the Wholesale Chart and Conditions PDFs. (More information to come)
Thanks so much for visiting our shop! We are truly grateful to have your trust!
It is our pleasure to create jewels for you!
xx
Astrid
Last updated March 2020
